Terms and Conditions

Soho Man and Van Terms and Conditions

These Terms and Conditions set out the basis on which Soho Man and Van provides removal, man and van, and associated transport services within the United Kingdom. By booking or using any of our services, you agree to be bound by these Terms and Conditions. Please read them carefully before placing a booking.

Definitions

In these Terms and Conditions, the following expressions have the meanings given below:

Customer means the individual or business who requests and pays for the services provided by Soho Man and Van.

Services means any removal, transport, man and van, loading, unloading, packing, or related service provided by Soho Man and Van.

Goods means any items, belongings, furniture, equipment, or other property that the Customer requests Soho Man and Van to move, transport, pack, or handle.

Vehicle means any van or other vehicle used by Soho Man and Van to provide the services.

Scope of Services

Soho Man and Van provides removal and man and van services for domestic and commercial customers, including loading, transport, and unloading of Goods. Additional services such as packing, furniture assembly and disassembly, and special handling may be provided if agreed in advance at the time of booking and may be subject to additional charges.

The Customer is responsible for providing accurate information about the nature, volume, and weight of the Goods, the collection and delivery addresses, property access conditions, parking availability, and any special requirements. Soho Man and Van reserves the right to adjust the quotation or decline the job if the information provided proves to be inaccurate or incomplete.

Booking Process

Bookings must be made by a person who is at least 18 years old and has the authority to enter into a contract. Bookings can be made through the channels made available by Soho Man and Van from time to time.

When you request a quotation, you must provide full and accurate details, including:

1. Collection and delivery addresses and any additional stops

2. Date and preferred time of the move

3. Description and volume of Goods, including any heavy or bulky items

4. Details of access at each address, such as floor number, lifts, restrictions, or narrow staircases

5. Parking requirements or restrictions at each address

6. Any special handling requirements or fragile items

A booking is only confirmed when Soho Man and Van has accepted your request and, where required, has received a deposit or full payment. Any quotation given is based on the information you provide and is subject to change if the job differs on the day from the agreed details.

Soho Man and Van reserves the right to refuse any booking at its sole discretion, including where the Goods are prohibited or unsafe to transport, or where suitable access and parking cannot be arranged.

Prices and Payment Terms

Prices may be provided as an hourly rate or a fixed price, depending on the nature of the job. Any estimated duration is given in good faith based on the information supplied and does not constitute a fixed completion time, unless expressly agreed in writing as part of a fixed price service.

Additional charges may apply in the following situations:

1. Waiting time caused by delays not attributable to Soho Man and Van

2. Additional labour or time required due to inaccurate or incomplete information

3. Extra items or volume not disclosed at the time of booking

4. Long carries where the vehicle cannot park reasonably close to the property

5. Stair or lift access that was not disclosed or is more difficult than described

6. Congestion or clean air zone charges, tolls, and parking fees

7. Additional services such as packing, wrapping, disassembly, or reassembly

Unless agreed otherwise, payment is due either in full in advance or upon completion of the services on the same day. Soho Man and Van reserves the right to require a deposit at the time of booking. Deposits are generally non-refundable, except where Soho Man and Van cancels the service without offering a reasonable alternative.

Payment methods accepted will be communicated to you at the time of booking. All payments must be made in cleared funds. Soho Man and Van reserves the right to withhold delivery of Goods or to suspend services until payment has been received in full.

Cancellations and Amendments

If you need to cancel or amend your booking, you must notify Soho Man and Van as soon as possible. Any cancellation or amendment will only be effective when confirmed by Soho Man and Van.

The following cancellation terms will normally apply:

1. Cancellations made more than 48 hours before the scheduled start time may be subject to a cancellation fee, which may include the loss of any deposit.

2. Cancellations made within 48 hours of the scheduled start time may be charged up to 50 percent of the estimated job value.

3. Cancellations made on the same day as the scheduled service or after the team has been dispatched may be charged up to 100 percent of the estimated job value.

Where you request a material change to the booking, such as a different date, time, or significant change to the volume of Goods, Soho Man and Van will use reasonable efforts to accommodate the change but cannot guarantee availability. Changes may result in an adjusted quotation or additional charges.

Soho Man and Van may cancel or postpone a booking due to circumstances beyond its reasonable control, including but not limited to severe weather, vehicle breakdown, accidents, road closures, strikes, or illness. In such cases, Soho Man and Van will use reasonable endeavours to offer an alternative date or time. If no suitable alternative is available, any deposit paid for that booking may be refunded, and this will be the full extent of Soho Man and Van's liability.

Customer Responsibilities

The Customer is responsible for:

1. Ensuring that all Goods are adequately packed, secured, and ready for transport, unless packing services have been expressly agreed.

2. Ensuring that all items to be moved are lawful and safe to transport, and do not include any prohibited items.

3. Providing proper and reasonable access to the collection and delivery locations, including any necessary security clearances or permissions.

4. Arranging suitable parking at both collection and delivery addresses, and covering any parking costs or fines incurred due to insufficient arrangements.

5. Being present, or ensuring that an authorised representative is present, at the collection and delivery locations to supervise, provide instructions, and sign off the work.

6. Checking the vehicle at the end of the job to ensure that no Goods have been left behind.

Items Not Accepted for Transport

Soho Man and Van does not transport any items that are illegal, hazardous, or otherwise unsuitable for carriage. This includes, without limitation, the following categories:

1. Illegal substances, stolen goods, or items whose possession is unlawful

2. Explosives, firearms, ammunition, or weapons of any kind

3. Flammable or hazardous chemicals, gases, paints, or fuels

4. Perishable goods that require refrigeration or special storage

5. Live animals or plants

6. Cash, precious metals, jewellery, valuable documents, or items of exceptional value, unless expressly agreed in writing beforehand

If such items are found among your Goods, Soho Man and Van may refuse to transport them, and you may be charged for any associated delay or disruption.

Liability and Insurance

Soho Man and Van will use reasonable care and skill in providing the services. However, the Customer accepts that moving Goods carries an inherent risk of minor damage or wear, particularly where Goods are not professionally packed.

Soho Man and Van's liability for loss of or damage to Goods, whether caused by negligence or otherwise, is limited to a reasonable cost of repair or replacement, subject to a maximum amount per job. Details of any applicable limits of liability and any insurance cover available can be provided on request.

Soho Man and Van will not be liable for:

1. Loss or damage arising from war, terrorism, natural disasters, or other events beyond its reasonable control

2. Loss or damage to Goods that are poorly packed by the Customer, or that are fragile, brittle, or already damaged

3. Loss of data, software, digital content, or internal damage to electrical equipment where there is no visible external damage

4. Indirect or consequential loss, including loss of profit, loss of business, or loss of opportunity

5. Loss or damage where Goods have been left unattended or where the Customer or their representative has instructed the team to proceed contrary to professional advice

You are advised to take out appropriate insurance for high-value or delicate items, as Soho Man and Van's standard liability may not be sufficient to cover such Goods in full.

Any claim for loss or damage must be notified to Soho Man and Van in writing as soon as reasonably practicable and in any event within seven days of the completion of the services, with evidence of the loss or damage and proof of value.

Access, Parking, and Property Damage

The Customer must ensure that adequate access is available at each location. This includes ensuring that furniture and large items can be moved safely through doorways, hallways, staircases, and lifts. Soho Man and Van is not responsible for damage caused where items are moved at the Customer's insistence in tight or restricted areas, or where it is reasonable to consider that the move presents a high risk of damage.

The Customer is responsible for arranging parking and for any permits or permissions required. Where parking is not arranged and fines are incurred, these may be charged to the Customer along with any associated administration costs.

Soho Man and Van will take reasonable care to avoid damage to property including floors, walls, and fixtures. However, it is the Customer's responsibility to protect vulnerable surfaces, and Soho Man and Van will not be liable for minor scuffs or marks consistent with normal moving activities, unless caused by clear negligence.

Waste Regulations and Disposal

Soho Man and Van operates in accordance with applicable UK waste and environmental regulations. The company does not remove or dispose of waste, rubbish, or items intended for landfill unless this has been expressly agreed in advance as part of a separate waste removal service and is compliant with applicable law.

Where a waste collection or disposal service is agreed:

1. Only specified items will be taken, and the Customer must accurately describe their nature and condition.

2. Soho Man and Van will not collect or transport hazardous waste or items requiring specialist disposal unless this has been expressly agreed and lawful arrangements are in place.

3. The Customer remains responsible for ensuring that any waste handed over is lawful to dispose of and does not breach environmental regulations.

Soho Man and Van may refuse to remove any items that appear to be hazardous or non-compliant with waste regulations. Any additional costs or delays arising from misdescription of waste items may be charged to the Customer.

Delays and Events Beyond Our Control

Soho Man and Van will use reasonable efforts to perform the services at the agreed time and within a reasonable period. However, timings are estimates only and are not guaranteed unless expressly agreed in writing as a specific timed service.

Soho Man and Van is not liable for delays or failure to perform the services due to events beyond its reasonable control, including but not limited to traffic conditions, accidents, extreme weather, vehicle breakdowns, road closures, strikes, or acts of third parties.

If such an event occurs, Soho Man and Van will take reasonable steps to minimise the impact and may offer to rearrange the service. Any liability for resulting loss or inconvenience is excluded to the fullest extent permitted by law.

Complaints and Dispute Resolution

If you are dissatisfied with any aspect of the services, you should raise the issue with the team on the day where possible so that they have an opportunity to address your concerns. If the matter is not resolved, you should submit a written complaint as soon as reasonably practicable, providing full details of the issue and any supporting evidence.

Soho Man and Van will investigate complaints in good faith and aim to respond within a reasonable time. Where appropriate, Soho Man and Van may offer a remedy such as a partial refund, repair, or another form of compensation, subject to the liability limits set out in these Terms and Conditions.

Data Protection and Privacy

Soho Man and Van will collect and process personal information about Customers only to the extent necessary for arranging and delivering services, handling payments, and managing any related enquiries or disputes. Personal data will be handled in accordance with applicable data protection laws in the United Kingdom.

Governing Law and Jurisdiction

These Terms and Conditions, and any dispute or claim arising out of or in connection with them or with the services provided by Soho Man and Van, shall be governed by and construed in accordance with the laws of England and Wales.

The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the provision of services.

Changes to These Terms

Soho Man and Van may update or amend these Terms and Conditions from time to time. The version in force at the time of your booking will apply to that booking. You are advised to review the Terms and Conditions periodically to stay informed of any changes that may affect future bookings.

By proceeding with a booking or using our services, you confirm that you have read, understood, and agreed to these Terms and Conditions.