Soho Man And Van Terms and Conditions
These Terms and Conditions set out the basis on which Soho Man And Van provides removal, delivery, and transport services for domestic and business customers. By making a booking, confirming a quote, or allowing our team to begin work, you agree to be bound by these terms. They are designed to keep the service clear, fair, and practical for both parties. Please read them carefully before placing an order for a Soho man and van service or any related transport arrangement.
In these Terms, references to “we”, “us”, and “our” mean Soho Man And Van, and references to “you” or “the customer” mean the person, business, or organisation booking the service. These conditions apply to all standard transport jobs, including collections, deliveries, removals, and associated loading or unloading where agreed in advance. Any special request must be confirmed by us in writing or recorded in the booking details to form part of the service agreement.
If any part of these Terms is found to be unenforceable, the remaining provisions will continue to apply in full. We may update these Terms from time to time to reflect operational changes, legal requirements, or improvements to our service. The version that applies is the one in force at the time your booking is accepted. Nothing in these Terms affects your statutory rights as a consumer where applicable.
A booking is only confirmed when we have agreed the key details and, where required, received the requested deposit, pre-authorisation, or full payment. The booking process usually involves providing accurate information about the items to be moved, the collection and delivery addresses, access conditions, preferred dates and times, and any handling requirements. We rely on the information you provide to allocate the correct vehicle, team size, equipment, and time estimate.
You must ensure that all booking details are complete and truthful. If the scope of the job changes after confirmation, such as additional items, extra floors, restricted access, parking difficulties, waiting time, or an increased volume of goods, we may revise the quote or adjust the service accordingly. A man and van Soho booking may be refused, amended, or rescheduled if the new information materially changes the job or affects safety, legality, or timings.
We reserve the right to decline any job that we consider unsafe, unlawful, unsuitable for the vehicle allocated, or beyond the reasonable capacity of the crew booked for the task. This includes, but is not limited to, hazardous materials, illegal items, excessively heavy items without prior arrangement, or access conditions that were not disclosed. Our acceptance of a booking does not guarantee acceptance of any later request to change the work.
Payment terms will be confirmed at the time of booking or on the quotation provided. Unless otherwise agreed, payment is due on completion of the service, before goods are unloaded in some cases, or in advance for specified bookings. We may accept card payments, bank transfer, or other approved methods. Cash payments, if permitted, must be made in the correct amount. Any fees for waiting time, additional labour, congestion, tolls, parking charges, or unforeseen services may be added where they are reasonably incurred.
All prices are quoted in good faith based on the information available at the time. Quotes may be fixed or estimated depending on the nature of the job. A fixed price remains valid only if the job matches the agreed description. Where an estimate is provided, the final charge may vary based on actual time, labour, distance, vehicle use, or additional services. Any discount, promotion, or special rate will only apply if clearly stated at the time of booking and may be withdrawn for changed or incomplete bookings.
Late payment may result in administrative charges, recovery action, or suspension of future services. If payment is declined, reversed, or not received in full, you remain responsible for the outstanding amount and any reasonable costs associated with collection. We may retain goods only to the extent permitted by law and only for lawful charges that remain unpaid. Nothing in these Terms limits our right to recover amounts due through the courts or other lawful means.
Cancellations and changes should be made as early as possible. If you need to cancel, you must notify us promptly so that we can release resources and minimise costs. Cancellation charges may apply depending on how much notice you give and whether staff, vehicles, or third-party arrangements have already been committed. A Soho man and van service may incur a fee for late cancellation, failed access, or same-day changes that affect the planned job.
If you cancel after we have started travelling to the collection address, after arrival, or after work has begun, you may be charged for travel time, waiting time, labour already provided, and any non-recoverable expenses. If we are unable to complete the service because you are not available, cannot provide access, or have not prepared the items as agreed, this may be treated as a late cancellation or failed job. Rescheduling is subject to availability and may involve a revised price.
We may cancel or postpone the service if circumstances beyond our reasonable control make performance impractical, unsafe, or unlawful. This includes severe traffic disruption, adverse weather, vehicle breakdown, illness, industrial action, road closures, or other events that prevent us from delivering the service on time. Where possible, we will contact you to rearrange the booking. If we cancel and no alternative date is accepted, any prepayment for the affected service will be refunded, subject to lawful deductions for work already completed.
Our liability is limited to losses directly caused by our negligence, breach of contract, or failure to perform the service with reasonable care and skill. We are not responsible for indirect or consequential losses, including loss of profit, loss of business, missed appointments, emotional distress, or inconvenience, unless such exclusion is prohibited by law. If items are damaged while in our care and the damage was caused by us, our liability will normally be limited to the reasonable repair cost, replacement value, or the amount recoverable under any applicable insurance, whichever is lower.
You are responsible for ensuring that goods are suitably packed, protected, and identified, unless we have expressly agreed to pack or prepare them. We do not accept liability for items that were inadequately packed, inherently fragile, defective, or already damaged before loading. We are also not liable for damage caused by poor access, unstable floors, loose fixtures, hidden defects, or instructions given by the customer that create risk. It is your responsibility to tell us about fragile, valuable, or unusually shaped items before the booking is accepted.
We do not accept responsibility for loss of cash, jewellery, documents, data storage devices, antiques, sentimental items, or any other high-value items unless we have expressly agreed in writing to transport them and appropriate arrangements have been made. Any claim for loss or damage must be notified as soon as reasonably possible and supported by evidence. You must allow us a fair opportunity to inspect the item, assess the circumstances, and, where appropriate, repair or replace the affected goods.
All waste, unwanted items, and disposals connected with our service must comply with applicable waste regulations. You must tell us in advance if any item is to be removed as waste rather than transported as part of a move. We will only remove or dispose of waste where we are legally permitted to do so and where the arrangement has been agreed in advance. Illegal, hazardous, clinical, or restricted waste must never be presented for collection unless we have specifically confirmed lawful handling and disposal arrangements.
It is your responsibility to ensure that waste presented for collection is accurately described and separated where required. Misdescribing waste can lead to refusal of the job, extra charges, or legal liability. We may refuse to transport items that appear to contain prohibited substances, electrical hazards, asbestos, chemicals, paint, oils, batteries, gas cylinders, or other materials controlled by environmental or health and safety rules. Where necessary, you may be asked to provide evidence that the waste is lawful to remove.
If waste is collected as part of a man and van booking, title to the waste transfers only to the extent permitted by law and only when lawful disposal has been arranged. You remain responsible for ensuring that you have the right to dispose of the items and that no third-party property rights are infringed. If we reasonably suspect that waste regulations may be breached, we may refuse collection, isolate the item, or terminate the service without liability for resulting delay or cost.
Access, parking, and site conditions are your responsibility unless we have expressly agreed otherwise. You must ensure that the collection and delivery points are reasonably accessible and that any permits, building permissions, lift reservations, loading arrangements, or site notices have been obtained. If parking restrictions, limited access, stairs, or other conditions affect the job, this may increase the time required and the final price. Delays caused by restricted access may also attract waiting charges.
You must be present, or ensure that an authorised representative is present, to confirm collection, delivery, and any special instructions. We will rely on instructions given by you or your representative, and we are not liable for losses arising from incorrect instructions, misidentified goods, or refusal to accept delivery. If keys, codes, or access devices are required, they must be provided in advance or at the agreed time. Any delay caused by missing access information may be charged.
We may refuse to move items that are too heavy, awkward, or dangerous to handle safely without additional equipment or extra staff. Similarly, we may stop work if circumstances on site become unsafe or if the instructions given materially change the agreed scope. Our team may use blankets, straps, trolleys, and protective equipment as appropriate, but this does not replace the need for proper packaging and accurate declarations from the customer. Safety always takes priority over speed.
Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation. Any limitation of liability in these Terms applies only to the fullest extent permitted by law. If a court or competent authority determines that a limitation is invalid, the remainder of the clause will continue to apply. This approach helps keep the Soho Man And Van service balanced and workable.
We may sub-contract part of the work to suitably qualified third parties where necessary for operational reasons, but we remain responsible for the service provided under these Terms, subject to any valid limitations. You may not assign your rights or obligations under the booking without our consent. We may assign or transfer our rights and obligations where this does not materially affect your service or legal protections.
If a dispute arises, both parties should first try to resolve it in good faith by providing relevant information and allowing reasonable time for review. Complaints about pricing, damage, delays, or service issues should be raised promptly so that we can investigate. Any failure to report a problem in a timely manner may affect the ability to assess the issue fairly and may limit available remedies, to the extent allowed by law.
These Terms are governed by the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction over any dispute arising from or connected with the service, unless consumer law requires otherwise. If you are acting as a consumer and mandatory law gives you rights in another jurisdiction, those rights are not affected by this clause.
By using our man and van Soho services, you confirm that you have read, understood, and accepted these Terms and Conditions. You also confirm that you are authorised to enter into the booking and that all information supplied is accurate to the best of your knowledge. Where a business places the booking, the person acting on behalf of that business confirms they have authority to bind the organisation.
These Terms, together with the quotation or booking confirmation, form the entire agreement between you and us in relation to the service. Any prior discussions, statements, or representations will not override the written terms unless expressly confirmed by us. The final paragraph and the whole of this document are intended to provide a clear legal framework for a professional, lawful, and reliable Soho man and van service.