Soho Man And Van Terms and Conditions

These Soho Man And Van terms and conditions set out the basis on which removal, transport, delivery, collection, and related man and van services are provided. By placing a booking, you agree to be bound by these terms, which are designed to create a fair and practical framework for both the customer and the service provider. They apply to domestic and commercial jobs unless otherwise agreed in writing.

For the purposes of these terms, references to "we", "us", and "our" mean the service provider operating under the Soho Man And Van name, and references to "you" or "the customer" mean the person or business requesting the service. The scope of work may include loading, unloading, transport, furniture movement, single-item delivery, collection, and similar tasks arranged in advance. Any special requirements should be disclosed before the booking is confirmed.

These terms are intended to be read together with any booking confirmation, quotation, or written agreement exchanged between the parties. If there is any inconsistency, the written booking confirmation or agreed job specification will take priority to the extent of that inconsistency. Nothing in these terms affects your statutory rights where they apply.

1. Booking Process

Bookings for Soho man and van services may be made by phone, email, online enquiry, or any other method we make available from time to time. A booking is not final until it has been accepted by us and confirmed in writing or by another clear form of acknowledgement. We may ask for details such as collection and delivery addresses, item descriptions, access conditions, floor levels, time windows, parking restrictions, and any assembly or dismantling requirements.

It is your responsibility to provide accurate and complete information at the time of booking. This includes the number, size, and nature of items; whether items are fragile, bulky, or unusually heavy; and whether any lifting equipment, additional workers, or special handling will be needed. If the job differs from the information supplied, we may revise the price, adjust the schedule, or decline to carry out the additional work if it cannot safely be completed.

Any quotation provided before the job is accepted is based on the information available at that time and may be a fixed price, an hourly rate, or a combination of both. Unless expressly stated otherwise, quotations are valid for a limited period and may be withdrawn or amended if circumstances change. Examples include changes to access, parking, route length, item count, waiting time, or the need for extra labour. A confirmed Soho man and van booking may also be subject to minimum charges or call-out fees where stated in the quotation.

We reserve the right to refuse a booking where we believe the job would be unsafe, unlawful, impractical, or outside the scope of the agreed service. This may include, without limitation, items that are prohibited by law, contaminated goods, dangerous materials, or requests requiring permits, specialist certification, or equipment not available to us. Any deposit or prepayment received for a refused booking will be handled in accordance with the cancellation and refund provisions below.

If the job requires waiting time because the property is not ready, keys are unavailable, access is delayed, or the customer is not present when required, we may charge for the additional time at the agreed rate. We are not obliged to wait beyond a reasonable period if doing so would materially affect our schedule or other commitments.

2. Payments

Payment terms for Soho Man And Van services will be confirmed during the booking process. Unless otherwise agreed, payment is due on completion of the service and before unloading is concluded or goods are released, where appropriate. We may request a deposit, advance payment, or card pre-authorisation to secure the booking, particularly for larger removals, out-of-hours work, or jobs involving substantial labour or vehicle commitment.

Accepted payment methods may include bank transfer, card payment, or other methods stated at the time of booking. Cash may be accepted only if confirmed in advance. Where a deposit has been taken, it will usually be deducted from the final invoice. Any balance outstanding must be paid immediately on completion unless a different payment schedule has been agreed in writing.

All prices are stated exclusive or inclusive of VAT depending on the circumstances and will be made clear in the quotation or invoice. If VAT applies, it will be shown separately where required by law. Any bank charges, currency conversion fees, or payment processing fees imposed by your provider remain your responsibility unless we state otherwise.

If payment is not made when due, we may withhold further services, retain goods in our possession to the extent permitted by law, charge reasonable recovery costs, and/or suspend future bookings. Late payment may also result in interest or administrative charges where permitted by law and where these have been disclosed in advance. If a customer disputes an invoice, they must notify us promptly and provide full details of the issue so that we can investigate.

3. Cancellations and Amendments

You may cancel or amend your Soho Man And Van service booking by giving us notice in advance. The amount of any charge or refund will depend on how much notice is provided, whether a vehicle or crew has already been allocated, and whether any third-party costs have been incurred on your behalf. Deposits may be non-refundable where the booking is cancelled at short notice or where specific arrangements have been made to hold the slot.

Where you cancel with reasonable notice, we may, at our discretion, offer a rescheduled date or apply part of any deposit to a new booking. If you cancel after the team has already been dispatched, arrived at the collection point, or begun loading, we may charge the full quoted amount or a proportion of it reflecting the time, labour, fuel, and vehicle use already committed. A no-show, delayed access, or refusal to proceed when the job is ready may be treated as a late cancellation.

We may cancel or reschedule a booking if circumstances outside our control prevent us from performing the service safely or on time. This may include vehicle breakdown, severe traffic disruption, adverse weather, staff illness, road closures, legal restrictions, or events that make performance impractical. If we cancel and cannot offer an alternative date that is acceptable to you, any advance payment for the cancelled portion of the service will be refunded unless the cancellation arose from your breach of these terms.

Amendments requested by you, including changes to dates, addresses, item lists, access conditions, or service type, are subject to availability. We are not obliged to accept amendments that materially change the work, the duration, or the resources required. Where we do accept an amendment, the price may be revised accordingly.

4. Liability and Customer Responsibilities

You are responsible for ensuring that all goods handed to us are suitably packed, protected, and ready for transport unless packing has been specifically included in the service. We do not accept liability for damage caused by inadequate packaging, pre-existing defects, normal wear and tear, hidden faults, or fragile items not disclosed at the time of booking. It is your responsibility to ensure that drawers are emptied, loose parts are secured, and items are fit for lifting and transit.

Where we assist with dismantling, reassembly, lifting, or manoeuvring, we will use reasonable care and skill. However, we are not liable for damage that arises because an item is structurally weak, incorrectly assembled, excessively heavy, or unsuitable for removal through the available access route. Any item that must be moved through restricted access may need to be shifted at the customer’s risk if you instruct us to proceed despite a warning.

You must obtain any necessary permissions for parking, access, building entry, lifts, loading bays, or communal areas. If permits, keys, codes, or security arrangements are required, you must ensure they are available at the agreed time. Delays, fines, clamp fees, or access-related costs resulting from missing permissions, inaccurate information, or failure to secure the premises may be charged to you where legally recoverable.

Our liability for direct loss or damage caused by our negligence is limited to the lesser of the repair cost, replacement value, or the value stated in any applicable insurance arrangement, subject always to applicable law and any exclusions set out in the quotation. We do not exclude liability for death or personal injury caused by negligence, fraud, fraudulent misrepresentation, or any other liability that cannot lawfully be excluded. We are not liable for indirect or consequential losses, including loss of profit, loss of opportunity, or business interruption, unless required by law.

You must notify us of any apparent damage, shortage, or issue as soon as reasonably possible and in any event within a reasonable period after completion of the job. Failure to raise an issue promptly may make it more difficult to investigate the matter fairly. We may require photographs, item descriptions, proof of purchase, or other reasonable evidence before considering a claim. Any claim must be limited to the affected item or service component and not used as a reason to withhold unrelated payments.

Where we temporarily hold items for loading, unloading, or waiting for access, you remain responsible for ownership and lawful possession of those items. We are entitled to assume that goods offered for transport are your property or that you have authority to arrange the move. You will indemnify us against claims made by third parties arising from your lack of authority, inaccurate instructions, or breach of these terms.

5. Waste Regulations and Prohibited Items

If the service includes removal of waste, unwanted furniture, or disposal-related transport, both parties must comply with applicable UK waste regulations. Waste must be described honestly so that it can be classified correctly. We may only carry and dispose of waste where the job has been agreed in advance and where we are legally permitted to do so. You must not present hazardous, contaminated, or restricted waste unless this has been expressly accepted by us in writing and can lawfully be handled under the relevant rules.

Examples of prohibited or restricted materials may include asbestos, clinical waste, chemicals, solvents, gas canisters, fireworks, fuels, oils, tyres, paint in large quantities, batteries, fridges requiring specialist disposal, and items that are damp, infested, or contaminated by bodily fluids. If prohibited waste is discovered after the vehicle has been dispatched or loaded, we may refuse collection, adjust the charge, or require you to pay any resulting disposal or return costs.

Customers must ensure that waste presented for collection is segregated and honestly described. Misdescribed waste can lead to incorrect disposal, regulatory breaches, or additional charges. If waste transfer notes, photographs, weights, or other records are required, you agree to provide the information reasonably needed to complete the lawful transfer or disposal of waste. Where we act as a carrier or broker, our handling of waste will be subject to the applicable statutory duties and any further written instructions agreed at booking.

We may refuse to collect, transport, or dispose of any item that would put us in breach of environmental, transport, or safety laws. If unlawful or undeclared waste is found, you will be responsible for the consequences, including reasonable costs, penalties, or losses arising from your failure to disclose the nature of the waste. Nothing in these terms permits the illegal dumping, burning, or abandonment of waste.

6. Service Standards, Delays, and Force Majeure

We will use reasonable care and skill in providing the man and van services booked by you. Estimated arrival times are given in good faith but are not guaranteed unless expressly confirmed as a fixed time appointment. Delays may occur because of traffic, access difficulties, previous job overruns, weather, or events beyond our control. Where a delay is anticipated, we will aim to keep you informed as soon as reasonably practicable.

We are not in breach of these terms if performance is prevented or delayed by an event beyond our reasonable control, including but not limited to acts of God, fire, flood, epidemic, strikes, civil commotion, government action, road incidents, or breakdowns not caused by our negligence. In such circumstances, obligations may be suspended for the duration of the event. If the event continues for an extended period and the job cannot reasonably proceed, either party may cancel the affected booking without further liability except for amounts already properly due for work performed.

7. Governing Law

These terms and any dispute or claim arising from or in connection with them are governed by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If any provision of these terms is found to be unlawful, invalid, or unenforceable, that provision shall be treated as severed and the remainder shall continue in full force and effect.

8. General Provisions

Any failure by us to enforce a provision of these terms on one occasion does not constitute a waiver of that provision or any other term. You may not assign or transfer your rights or obligations without our prior written consent. We may assign or subcontract some or all of our obligations where necessary to deliver the service, provided this does not materially reduce the standard of service promised.

These terms constitute the entire agreement between the parties regarding the booked service, except where a separate written contract states otherwise. No statement made during an enquiry shall override these terms unless confirmed in writing. The headings are for convenience only and do not affect interpretation.

Any notices under these terms should be provided in a reasonable form and sent using the communication method used for the booking unless otherwise agreed. Notices are deemed received when they are reasonably capable of being accessed by the intended recipient. Each clause operates separately, and if one clause is invalid, the rest remain effective.

In summary, using Soho Man And Van means agreeing to clear booking, payment, cancellation, liability, and waste-handling rules designed to keep removals safe, lawful, and efficient. By confirming a booking, you acknowledge that you have read and understood these terms and that you accept responsibility for accurate information, lawful instructions, and timely payment.

These terms should be retained for reference together with your booking confirmation and invoice, as they form part of the contract for the service provided.